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Frequently Asked Questions

How do I become a patient?

Thank you for considering us for your primary care. To begin the process of becoming a new patient, please call the office of your choice to get started.

Sto-Rox Family Health Center (McKees Rocks Location)
Hilltop Community Health Center (Mt. Washington Location)

What do I need to bring to my appointment?

On the day of your appointment, please arrive at least 15 minutes early, especially if this is your first appointment since you will need to register and/or update information. The following information will be required to complete your patient registration:

  • A valid photo identification, such as a Driver’s License, State Identification Card, Passport, or Veteran’s ID
  • Your current contact information, which includes your address, phone number and email address
  • Current contact information for emergency contacts
  • Any Medical Card or Insurance Card
  • Any prior medical records that you have
  • A list of any medications that you are currently taking – we encourage you to bring the medications and any supplements that you are taking.
  • A list of any concerns that you have that you wish to discuss during your appointment
  • If your visit includes completion of any forms, please bring them with you

What are your payment options?

For more information on our payment options, visit our Payment Options page.

What if I don't have insurance?

If you do not have a medical card or insurance, the following information is needed to determine your eligibility for support programs and/or sliding fee scales. Information to determine how the household is supported is important.

  • Birth certificate or passport
  • Photo identification (driver's license, state ID, school ID)
  • Medicaid, Medicare or commercial insurance card (if applicable). Medicaid denial letters for anyone in the household
  • Proof of current residence (e.g. utility bill, bank statement, phone bill)
  • Last year's federal tax return (1040 form) or waiver of filing (From 4508-T)
  • Paycheck stubs for most recent 30 days (if employed). If you (or someone in your household) works but do not have pay stubs, provide a signed letter from your employer on the employer's letterhead (with contact name and phone number) and the amount you are paid.
  • Proof of any other sources of income, unemployment, Social Security for the household

What if I need to speak to a provider after regular clinic hours?

Simply call the regular phone numbers for the clinic and your call will be routed to our answering service. Calls will be sent to the on-call provider. Coverage is provided 24/7.